Shipping & Returns

 

 

Delivery Schedules and Shipping rates

All purchases originated from www.stokesstores.com are limited to shipping within Canada. The shipping address provided at the time of checkout must be a valid and a complete Canadian Shipping address. We reserve the right to hold orders for verification.

Orders are only shipped during business days, from Monday to Friday, excluding holidays. The processing times shown below are guidelines only and are not guaranteed processing times.  Stokes Inc. is not responsible for delivery delays that may occur as a result of poor weather conditions, parcel volume or courier delays.  Once your order has been shipped you will receive an email confirmation with a tracking number.

No shipping fees will be charged for stand-alone gift card orders. All gift cards are mailed out by regular mail services or courier services at our discretion.

Overweight item surcharge: As of November 8th 2018, due to the significant weight overage associated with shipping dinnerware sets; all orders that include a dinnerware set will be subject to an additional shipping surcharge of $4 for each individual set purchased.



 


ENJOY FREE SHIPPING

every day from Stokes Inc. with your online purchase of $99

or more before taxes. See below for details and exclusions.

 

Standard Courier Rates:

Delivery time from date of processing time when placed by 1 pm EST.




Courier Express Rates ***

Delivery time from date of processing time when placed by 1 pm EST

All orders placed before 1 pm EST, using the Courier Express option will be shipped on the same business day.  For any orders placed after 1pm, best efforts will be made to ship the order on the same day or next business day.




Online "No Hassle" Return policy

All purchases originated from www.stokesstores.com may be returned by mail or brought to any Stokes or Thinkkitchen locations for exchanges or reimbursement.  Please bring the electronic receipt received at the time of purchase with the bar code.

All returns by mail that were purchased from www.stokesstores.com must meet the following criteria.

  • Merchandise is unused and in its original packaging.
  • Returned merchandise must be received within 30 days of the purchase date.
  • Damaged or broken merchandise can be exchanged or returned to Stokes or Thinkkitchen stores with the barcode receipt.
  • No hassle returns: All delivery costs associated with returning the merchandise to Stokes will be paid or refunded by Stokes to the customer.
  • All purchases of cookbooks made in-store or online are final sale.
  • If for any reason you need assistance, please contact customer service at ecommerce@stokesstores.com, or by telephone 1-888-786-5375 between Monday to Friday, 9-5pm EST.
      • Returning to store:  Please bring product in its originally packaging and electronic invoice with bar code.
      • Returning on line:  Please contact customer service at ecommerce@stokesstores.com, or by telephone 1-888-786-5375 between Monday to Friday, 9-5pm EST.
  • All returned merchandise will be inspected upon receipt. Only following this inspection will a refund be processed with the same tender, credit card or PayPal account.
  • For any item(s) paid with Paypal, and that will be returned to either a Stokes or Thinkkitchen location, the refund will be applied to a credit card matching the same billing name on the invoice.
  • The refunded amount will reflect the price of the item at the time of purchase and any applicable taxes.
  • Item(s) that arrive damaged will be replaced at no cost to the customer; however a picture of the damaged item(s) needs to be sent to ecommerce@stokesstores.com with your order number and item number.
  • In regards to returns of products that are only available online, they must be returned to our distribution center. A pre-paid return label can be requested from customer service to cover shipping charges. Our stores are unable to credit your web exclusive purchases.

  • Unauthorized returns or returns that do not meet the abovementioned criteria will not be refunded and the merchandise will be returned to the customer at their own cost.
  • All purchases of cookbooks made in-store or online are final sale.
  • Prices ending in $0.88 are final sales.
  • If for any reason you need assistance, please contact customer service at ecommerce@stokesstores.com, or by telephone 1-888-786-5375 between Monday to Friday, 9-5pm EST.